Account Manager

Responsibilities

• Responsible for total account management function, including strategy, content writing, and social media campaigns with minimal management involvement
• Responsible for all customer communications and compliance on contractual deliverables
• Drive effective strategies to achieve organic growth as well as expand business by creating value propositions to create opportunities proactively
• Oversee the development of the integrated business plan taking into consideration items such as content calendars, customer profiles, competitive sets and all demand marketing channels
• Responsible for the successful on-boarding following established processes and on-going delivery of services to assigned customer base
• Reviews all major deliverables to ensure quality standards and expectations are met
• Conducts regular account reviews with customers to ensure that customer’s goals and expectations are being met to include topic/agenda creation and actionable follow-up
• Ensures that the customer issues are being resolved in a timely manner and management is involved as needed
• Ongoing relationship building to help create opportunities for additional services
• Build strong customer relationships and effectively navigate questions, concerns, challenges, and difficult conversations while maintaining professionalism and working toward positive solutions.
• Provide occasional evening and weekend coverage for customer, company, or community events as business needs require. Advance notice will be provided whenever possible.

Qualifications

• 2-4 years experience in a combination of social media management and strategy, copywriting, and marketing.
• Demonstrates ability to complete multiple tasks concurrently and deliver results under pressure
• Detail oriented with a bias toward action (project management experience preferred)
• Demonstrates ability in ensure achievement of client objectives
• Excellent communication skills with the ability to effectively interface with all levels and departments on a formal, informal, written and verbal basis
• Self motivated, goal oriented, and able to work in a team environment
• Computer proficiency in Google Suite, Canva, Capcut / Edits, social media platforms and mail delivery platforms (MailChimp, Constant Contact, etc.)

This job description is intended to provide a high-level overview of the position. It is not a comprehensive list of duties and responsibilities. The employee may be required to perform other duties as assigned.

Please note: This position requires you to work from our beautiful office in Algonquin. This is NOT a work from home position. Send your resume AND relevant samples to info@stellaredgegroup.com. Someone will be in touch shortly!